Other Services

ABC Customer Service

Customer Service

For your added convenience, information desks are at your disposal and strategically located on every level of ABC Achrafieh Mall as well as on the main level of ABC Dbayeh. Our friendly and multi-lingual staff can provide you with maps, brochures and answers to any queries you may have.

Our hostesses are available daily from 10:00 AM till 10:00 PM to answer all your questions.
Telephone: +961 1 212888 ext.: 3
Mall: customerservicemall@abc.com.lb
Store: customerserviceash@abc.comlb

ABC Achrafieh:Department Store - L2: 01-212888 Ext: 2237-2238
ABC Dbayeh: Information desk - L2: +961 4 416000 Ext: 3
ABC Exchange Policy

Exchange Policy

Changed your mind about your purchase? No problem! You can exchange all your goods at ABC. All you need to do is bring the item with its receipt and our staff will take care of the rest!

Return/Exchanges Policy

1. You can exchange non-sale items purchased from ABC department and franchise stores within one month from the date of purchase.
2. You can exchange items bought on sale with other sale items or pieces from the new collection within one week from the date of purchase.
3. Purchased sale or non-sale items can be exchanged for an ABC credit voucher. The voucher can be used within one year in any ABC department or franchise store.
4. Items must be exchanged with all tags attached and intact, along with the corresponding receipt.
5. Items should be exchanged in the original condition it was bought in.
6. Jewelry, accessories, underwear, socks & swimwear cannot be exchanged.
7. No refunds.

“You can put your mind at ease! Exchanges, returns and repairs are as easy as ABC!”

ABC Currency Exchange

ATM Machines

  • Bank Audi – L2
  • Byblos Bank - L2
  • Banque de la Mediterranee- L1
  • Banque Libano- Française- L0
  • HSBC – L3

As for ABC Dbayeh, we have the following ATM Machines
  • Bank Audi- L1
  • Bank Libano-Française – L1
  • SGBL – L2
  • Arab Bank - L2
  • Bank MED - L2

As for ABC Verdun, we have the following ATM Machines
  • Bank Libano-Française – L3
ABC Lost & Found Service

Lost & Found

Found something? Please hand it over to our customer service desk

Lost something? Head to our customer service desk and register your name, telephone number or email as well as the lost item’s description. Our hostesses will follow up on your lost item and keep you updated.

ABC Achrafieh Department store level 2 ; ABC Achrafieh Mall Level 0 & Level 2; ABC Dbayeh Level 1

ABC Tailoring Services

Tailoring Services

Tailoring services are available at both ABC Achrafieh & Dbayeh. Free alterations are provided with all your purchases

ABC Taxi Pick up and Drop Off

Taxi Pick up & Drop Offs

The ABC taxi service provides you with safe and reliable transportation to and from our department stores. The service is available 12 hours /day and 7 days/ week at affordable prices.

To order a taxi to or from our ABC Achrafieh:Visitor information center simply call: 01-212888 ext 3

From ABC Dbayeh:

Taxis can be ordered from the customer service desk as well.


Please contact our customer service representatives for more details about the taxi rates.

ABC Prayer Room

Prayer Room

Prayer rooms are available at both our ABC Malls:
  • ABC Achrafieh Department Store: Level B1
  • ABC Dbayeh Department Store: Basement

ABC WIFI internet Access

WIFI internet Access

Available at ABC ACHRAFIEH and ABC DBAYEH

Free Mobile Charging

Portable chargers are available at the following locations.

  • ABC Achrafieh B2: Liban Park Cash Desk
  • ABC Achrafieh: Customer Service Lounge in L2
  • ABC Achrafieh: Department Store in L0 and Information Desk in L2
  • ABC Dbayeh: Customer Service Desk in L1 and Info Desk in L2

Car Wash

Take advantage of our full-service car wash at ABC Achrafieh B2. It’s always nice to return to a shiny car after a fun day of shopping and eating experience.

Postal Services

Liban Post: ABC Dbayeh L1, ABC Achrafieh -1

Money Transfer

ABC ACHRAFIEH: L1
ABC DBAYEH: OMT AT L1

Free Lockers

Liban Park booth -2 at Achrafieh store, as for Dbayeh, this service is available at the customer service desk.

Baby Feeding Room

ABC ACHRAFIEH: L3
ABC DBAYEH: L1 CUSTOMER SERVICE OFFICE

Travel Agency

Wild Discovery L2 at ABC Achrafieh.

Laundry Services

Pure Laundry Spa- Department Store -1

Hair Dresser

Salon Rony Naccouzi - ABC Achrafieh
BRush by Tony Mendelek - ABC Dbayeh L1

You Got A Gift

To be redeemed at the customer service desk – L2 department store at Achrafieh, OR L1 at Dbayeh

Shoe shine

ABC Achrafieh Department Store L3

Wheelchair

ABC Achrafieh Department Store L3

Money Exchange

Cash United at ABC Achrafieh L1

Live Chat

Live chat is an online chat to provide assistance to users of ABC mobile application.
Customers can ask about any inquiry online : cards, Directory, Tax free or any other service

Free delivery service

For PC holders upon purchase of 500$ and above

Allo Taxi

ABC is collaborating with Allo Taxi, the go-to source for all ground transportation in Lebanon, to improve total customer safety and satisfaction. Available at both customer service Achrafieh and Dbayeh, Allo Taxi offers ABC Black loyalty card holders 15% discount and Elite card holders 20% discount on their luxurious tour upon presenting ABC Card.

 ABC Car Wash